Privacy policy

1. Who this policy applies to

This policy distinguishes between two situations, because the rights are not the same.

You are a professional — market-gardening farm, reseller, garden centre, nursery, public body, or anyone buying in the course of their business. The right of withdrawal does not apply to your orders. Sections 3 to 5 apply to you.

You are a consumer — an individual buying outside any professional activity. You benefit from the right of withdrawal under the conditions of section 2, as well as the legal guarantees set out in section 7.

Your status is established when you create your account, by providing a SIRET number or an intra-EU VAT number.

2. Right of withdrawal (consumers)

2.1 Principle

You have fourteen calendar days from receipt of your order to inform us of your decision to withdraw, without having to give reasons or pay any penalty.

To exercise this right, send us an unambiguous statement at contact@allium-sativum.com, or use the withdrawal form at the bottom of this page.

2.2 Products excluded from the right of withdrawal

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for goods that are liable to deteriorate or expire rapidly.

Our planting bulbs fall into this category. They are live plants, whose plant health and suitability for planting depend closely on storage conditions and duration. Once they have left our storage conditions, we can neither guarantee nor control their condition.

The following are also excluded:

  • lots that have been unsealed, opened or repacked after delivery;
  • bulbs that have already been planted or treated;
  • orders prepared to your specifications, in particular special size gradings or mixes;
  • goods that have been inseparably mixed with other items after delivery.

2.3 Eligible products

The right of withdrawal still applies to non-perishable items in our catalogue: accessories, tools, documentation and any product not falling into the categories above.

2.4 Return and refund procedure

After notifying us, you have fourteen days to send the products back to the address given in section 8.

Return costs are at your expense, and the return is made at your own risk.

The refund is made no later than fourteen days from receipt of your notification, using the original means of payment. We may withhold the refund until we have received the goods or until you have provided proof of shipment.

The refund includes standard delivery costs. If you chose a faster delivery method than the standard option, the additional cost remains your responsibility.

Any loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the product may be deducted from the refund.

3. Damaged, missing or incorrect parcel

Check your order on delivery.

In the event of visible damage, an opened parcel or missing items, write precise and detailed reservations on the carrier’s delivery document. A general statement such as “subject to unpacking” has no effect.

Report the problem to us within 48 hours at contact@allium-sativum.com, with photographs of the parcel, the packaging and the products.

If you received a product other than the one ordered, contact us within the same period. We will arrange a replacement or refund at our expense.

4. Claims about bulb quality

As bulbs are live goods, claim periods are adapted to the growing cycle.

Varietal identity, size grade, visible plant health To be reported within 7 days of receipt.

Ability to emerge To be reported no later than [PERIOD TO BE DEFINED] days after planting, and within the planting season immediately following delivery.

Every claim must be accompanied by precise information allowing it to be examined: lot number shown on the label, planting date and density, soil type, storage conditions before planting, crop management, photographs.

Limits. Our liability is excluded in the event of repacking, re-treatment, inappropriate handling or storage in conditions that do not comply with our recommendations.

For professional buyers, our liability may not exceed the value of the goods concerned. This limitation does not apply to consumers, nor in the event of gross negligence or wilful misconduct.

5. What we do not guarantee

We guarantee the plant health, varietal identity and size grade of our bulbs at the time of delivery.

We do not guarantee growing results. Emergence, growth, development and yield depend on the soil, climate, planting date and density, irrigation and growing practices, which are beyond our control.

6. Variety substitution in the event of production problems

Our bulbs come from agricultural production subject to weather and plant health risks. A lot you have ordered may sometimes be unavailable or insufficient after harvest.

In this case, we will inform you as soon as possible and offer a substitute variety with comparable characteristics in terms of type, size grade, earliness and production method. This offer specifies the variety proposed and any differences from your original order.

This substitution is subject to your agreement. You remain free to refuse it, at no cost and without giving reasons. In that case, you will receive a full refund of the amounts paid for the products concerned, made no later than fourteen days after your refusal, as well as the corresponding delivery costs if the entire order is cancelled.

If you do not reply within 7 days of our offer, the order is cancelled and refunded for the products concerned.

7. Legal guarantees (consumers)

Independently of this policy, you benefit from:

  • the legal guarantee of conformity, Articles L. 217-3 et seq. of the French Consumer Code, for two years from delivery;
  • the guarantee against hidden defects, Articles 1641 et seq. of the French Civil Code, the action for which must be brought within two years of discovering the defect.

No provision of this policy may exclude or limit these guarantees.

8. Return procedure

Any return, for whatever reason, requires a return number to be obtained in advance.

Request it at contact@allium-sativum.com stating your order number and the items concerned. We will tell you how to proceed.

Parcels returned without a return number, or sent carriage forward, will not be accepted.

Return address:

EURL PRODUCTIO 9 rue Bernard Palissy 25000 Besançon France

9. Exchanges

To get a different product as quickly as possible, the fastest way is to make a return using the procedure above, then place a new order.

For an exchange due to an error on our part, contact us directly: we will handle the process.

10. Mediation

[SECTION TO BE COMPLETED BEFORE ANY SALE TO CONSUMERS. Membership of a consumer mediator is mandatory as soon as the site sells to individuals, and the mediator’s full contact details must appear here. Check whether PRODUCTIO’s existing membership can be extended to this site. This section can be removed if the site sells exclusively to professionals, with effective verification of status at the time of order.]

11. Contact

contact@allium-sativum.com +33 3 70 88 98 50

EURL PRODUCTIO 9 rue Bernard Palissy 25000 Besançon France

Appendix — Withdrawal form

Complete and return this form only if you wish to withdraw, and if the product concerned is not excluded under section 2.2.

For the attention of: EURL PRODUCTIO, 9 rue Bernard Palissy, 25000 Besançon, France — contact@allium-sativum.com

I hereby give notice that I withdraw from the contract for the sale of the following product(s):

  • Product reference(s): .................................................
  • Order number: .................................................
  • Ordered on: ............................ Received on: ............................
  • Name: .................................................
  • Address: .................................................
  • Date: ............................
  • Signature (if notified on paper):